Non-conformance Management

Non-conformance reporting is one of the most powerful tools in the quality assurance tool kit. Initiated at every level within an organization and at any point in the process, they are the vehicle we use to document, disposition and resolve day-to-day issues identified during regular business.

Challenges to effective NCR management are often:

  • A lack of clearly defined review and disposition process

  • Manual, paper-based methods and can be lost easily and only accessed by one person at a time.

  • Electronic files transmitted by email fail to clearly identify responsible parties during the disposition process or provide any form of real time status

  • Lack of stakeholder ownership causes delays to quick resolution of problems/quality issues

  • Organizational culture issues rooted in a negative perception

Additionally, smaller organizations with resource constraints are challenged with consistent execution.

When gaps in the non-conformance process exist, an organization will lack accurate quality system feedback, which results in ineffective trend analysis. An absence of precise data leads to more mistakes, lost revenue, and reduced profitability.

Here’s how QMSC

cloud-based software helps

Our cloud-based system simplifies your non-conformance process by providing end-to-end NCR management with 3 to 5 step workflows. You have complete flexibility to include client(s) and/or third-parties for collaboration when required for disposition or review.

You’ll always know which non-conformance reports need attention with system generated reminders that provide in app and email notifications.

A negative employee perception of NCR use can result in a lack of data collection. Using QMSC’s trending tools will demonstrate how NCR’s are a useful, helpful tool.

Value

QMSC Non-conformance Management Value & Benefits

01

Simplicity and ease of navigation using a web browser or mobile device

02

Reducing lost revenue with comprehensive automated reporting

03

Big-data powered

04

System flexibility

05

Ensuring compliance

Key Capabilities

As an

Employee

Manager or Quality Manager

Supplier Quality Engineer

Engineering Authority

Business Principle

or Supplier Quality Manager

Supplier

Customer

I can

  • Create a non-conformance using my computer or a mobile device

  • Open a request for information (RFI)

  • Attach files and photos of identified issues

  • Submit the issue for disposition

  • Answer an RFI

  • Provide a disposition

  • Add additional reviewers for collaboration

  • Create a non-conformance using my computer or a mobile device

  • Answer an RFI

  • Attach files and photos of identified issues

  • Submit to supplier

  • Escalate to corrective action request

  • Add additional reviewers for collaboration

  • Answer an RFI

  • Provide a disposition

  • Add additional reviewers for collaboration

  • Add my personal reports to my dashboard for quick reference

  • Add triggers to be notified of issues I’m interested in (my watch-list)

  • Create reports for trend analysis

  • Escalate to corrective action request

  • Respond to non-conformances issued to me

  • Create a non-conformance or RFI

  • Answer an RFI

  • Accept or reject dispositions

  • Escalate to corrective action request

  • Issue product non-conformances

  • Open audit non-conformances

  • Provide a disposition

I will

  • Be notified when the issue is dispositioned or the RFI is answered

  • Receive disposition instructions for issue correction

  • Be notified when I’m responsible to disposition or to provide information

  • Be notified when:

  • My suppliers open a non-conformance of RFI

  • I’m responsible to disposition or to provide information

  • Non-conforming issues are resolved, re-work is completed, re-inspection is done

  • Be notified:

  • when I’m responsible to disposition, answer an RFI

  • when additional reviewers complete their tasks

  • Get alerts from QMSC automated analysis of business process and product trends

  • Be notified when non-conformance event meets criteria for my watch-list

  • Be notified when I’m issued a non-conformance

  • Be notified when the issue is dispositioned

  • Receive disposition instructions for issue correction

  • Get notifications as the non-conformance is dispositioned

  • See re-inspection or test results when re-work is completed

Ready to see how QMSC cloud-based software can improve your non-conformance management? Request a demo below

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© 2018 by Quality Management System & Consulting.